Shipping Policy for TCL Kenya

Shipping Coverage

TCL Kenya (“we,” “our,” or “us”) offers shipping services within Kenya. We aim to ensure timely and secure delivery of your orders to your specified location.

Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Delivery: 2-5 business days within Nairobi and major towns.
  • Express Delivery: 1-2 business days (available for select locations).
  • Regional Delivery: 3-7 business days for remote areas.

Delivery times may vary based on product availability, order processing, and destination.

Shipping Fees

Shipping fees are calculated based on the delivery location, package weight, and selected shipping method. The exact cost will be displayed at checkout before payment.

Order Processing Time

Orders are processed within 24-48 hours of confirmation. Orders placed after 3 PM or on weekends/public holidays will be processed on the next business day.

Delivery Partners

We work with trusted courier partners to ensure safe and efficient delivery. You will receive a tracking number (where applicable) once your order is dispatched.

Shipping Restrictions

  • We currently do not ship outside Kenya.
  • Some remote areas may have limited delivery options.
  • Large or bulky items may require additional shipping time and costs.

Order Tracking

Customers can track their orders using the provided tracking number via our courier partner’s website or by contacting our support team.

Delayed or Failed Deliveries

While we strive to deliver on time, unforeseen delays may occur due to weather, traffic, or logistical challenges. If your order is delayed beyond the expected delivery time, please contact our support team.

If a delivery attempt fails due to incorrect address details or unavailability of the recipient, we will contact you for re-delivery arrangements. Additional fees may apply.

Damaged or Missing Items

If you receive a damaged product or items are missing from your order:

  • Report the issue within 48 hours of delivery.
  • Provide clear photos of the damaged package or items.
  • We will assess the issue and offer a replacement or refund where applicable.

Contact Us

For any shipping-related inquiries, please contact:

By placing an order with TCL Kenya, you agree to this Shipping Policy.